I. “Deity Jade” and “Skin Coin” Refund Explanation
Regarding the unused “Deity Jade” and “Skin Coin” within the player’s account, we provide the following refund mechanism:
- Application Period
From June 3, 2026, 00:00 (GMT+8) until August 31, 2026, 23:59 (GMT+8)
※ Please be sure to complete the application within the time limit. Overdue applications will not be refunded. Thank you for your understanding. - Refund Method
Refund Applicable Targets:
Players who hold “Deity Jade” and “Skin Coin” within their accounts before June 3, 2026, 00:00 (GMT+8), and meet the refund eligibility
Only “New Taiwan Dollar” or “US Dollar” refunds are provided. Those applying for a refund in “New Taiwan Dollar” will be paid via bank transfer; those applying for a refund in “US Dollar” will be paid via PayPal. - Refund Amount Calculation Method
Calculation Formula:
Refund Amount = [Quantity of Deity Jade × Deity Jade Conversion Value + Quantity of Skin Coin × Skin Coin Conversion Value] − Necessary Costs and Channel Service Fees (Note 1) − Remittance Fee (Note 2).
Note 1: Necessary Costs and Channel Service Fees = [Quantity of Deity Jade × Deity Jade Conversion Value + Quantity of Skin Coin × Skin Coin Conversion Value] x 40%
Note 2: For those refunded in New Taiwan Dollars, the remittance fee is 15 New Taiwan Dollars; for those refunded via PayPal, the remittance fee is 7 US Dollars.
Refund Conversion Value:
1 Deity Jade = 30 New Taiwan Dollars = 0.99 US Dollars
1 Skin Coin = 90 New Taiwan Dollars = 2.99 US Dollars
Example: If a player has a remaining 3,000 Deity Jades within their account, the calculation method is as follows:
※ Those applying for a refund in “New Taiwan Dollar”
Initial Total Amount: 3,000 × 30 = 90,000 (New Taiwan Dollar)
Necessary Costs and Channel Service Fees (40%) Deduction Amount: 90,000 × 40% = 36,000 (New Taiwan Dollar)
Remittance Fee Deduction Amount: 15 Dollars (New Taiwan Dollar)
Final Refund Amount: (90,000 − 36,000) − 15 = 53,985 (New Taiwan Dollar)
※ Those applying for a refund in “US Dollar”
Initial Total Amount: 3,000 × 0.99 = 2,970 (US Dollar)
Necessary Costs and Channel Service Fees (40%) Deduction Amount: 2,970 × 40% = 1,188 (US Dollar)
Remittance Fee Deduction Amount: 7 (US Dollar)
Final Refund Amount: (2,970 − 1,188) − 7 = 1,775 (US Dollar)
- Application Method
Please fill out all fields within the “Game Problem Report” form completely (including UID, contact email, etc.), select “Other” for the problem type, and clearly state “Apply for Refund” in the text before pressing “Submit Report”;
Please check whether the mailbox receives the system’s automatic reply confirmation letter after submission, and wait patiently once you’ve received it.
Subsequently, a specialist will review eligibility on a one-by-one basis. If reviewed and found to meet the refund eligibility, the “Detailed Refund Amount” and Refund Application Form” will be provided to you via Email within 7 working days.
After receiving the response, please download the “Refund Application Form” and fill in the complete information within 7 working days. After scanning or taking a photo, send it back together with a “Copy of Identity Documents” via Email to the customer service personnel.
If the applicant is a minor, the refund procedure can only be processed after obtaining the consent of the legal representative (or guardian). Please indicate “Legal Guardian’s Consent Form” when submitting the “Game Problem Report” form, and the customer service personnel will provide it to you together with the “Refund Application Form”.
To ensure that the applicant is the account holder themselves and to prevent others from misappropriating your name to apply for a refund, before filling out the “Refund Application Form”, please follow the instructions below to obtain the “Account Verification Code” and fill it into the application form.
. Open and log into the game → “Settings” → “General” → “Get Account Verification Code” → “Display Verification Code”
※ If you submitted a “Game Issue Report” form requesting a refund and have not received a response from customer service within 7 business days, please check your spam or junk folder. If you still cannot find any reply, kindly resubmit your application. Thank you for your cooperation.
※ Please note that after the game closes its server (2026/7/31), you will no longer be able to log into the game and obtain the “Account Verification Code”. Please be sure to obtain the “Account Verification Code” before the deadline, and submit the refund application form before the application deadline (2026/8/31), otherwise we will be unable to process the refund operation for you.
II. Important Notes
- Disposal of Virtual Items
All freely distributed Deity Jade, Dream Crystals, and other virtual Personas and props in the game will completely become invalid and no longer be retained after the server closes, and cash exchange or refund services will not be provided. - Refund Application Eligibility and Identity Review
Applicant Eligibility: Only the account holder themselves may apply for “Deity Jade” and “Skin Coin” refunds.
Identity Consistency: The “Bank Account Name” for applying for a refund must be completely identical to the “Applicant’s Identity Card”. If the review finds that the account name is not held by the applicant themselves, the refund will not be accepted.
Information Requirement: Please ensure all fields in the “Refund Application Form” are fully completed, and that all information provided is accurate and clearly presented. If incomplete, incorrect, or unclear information (e.g., an unreadable copy of a bank passbook) prevents the company from completing the review or refund process, the responsibility shall be borne by the applicant.
Dispute Resolution Explanation: If subsequent disputes are caused by errors in the provided refund information or account ownership disputes, you must bear the relevant responsibilities yourself, and the company will not intervene. Players must carefully check before submitting the application. - Remittance and Expense Explanation
Refund Principle: The refund amount will be paid after deducting necessary costs and remittance fees.
Minimum Refund Restriction: If the final refund amount is less than or equal to 0 Dollars, the refund operation will not be carried out.
Refund Timeline: After the refund application is reviewed and approved, the remittance will be completed within 30 days.
Secondary Processing Fee: If due to errors, incompleteness, or other reasons not attributable to the company in the refund account you provided, the remittance fails and requires a secondary remittance, or the already remitted funds cannot be recovered, the additional expenses generated (such as bank service fees, etc.) shall be borne by the applicant themselves. The company will directly deduct the additional expenses from that refund amount and then perform the remittance; if the refund amount after deduction is less than or equal to 0 Dollars, no refund will be given. - Personal Data Protection
(1) When applying for a refund, the company may collect your personal data. The collection categories include personal identifiers, financial identifiers, and identifiers in government documents, such as name, nickname, address, phone number, ID card number, Email, remittance account information, etc. (hereinafter collectively referred to as “personal data”).
(2) Your personal data is only for checking identity and consumption records, as well as for refund identity verification and cash flow operations. Apart from the third-party financial institutions utilized during refunds, we will not provide your personal data to anyone or use it for any other purpose.
(3) You can freely add watermarks on the identity document files, but please note that watermarks must not affect the reading of text.
(4) After the refund process ends, we will destroy your personal data within two months to ensure your information security. However, necessary records required by government agencies, financial and tax regulations, and accounting audits are not limited to this.
(5) Please ensure that what you provide is your own personal data, and the data are all correct and error-free.
(6) If the applicant is a minor, the personal data of the legal representative (or guardian) must be additionally provided when applying, and the legal representative(or guardian) shall agree on their behalf to ensure the validity of the refund behavior.
(7) You can exercise relevant rights toward us through the “Problem Report Form” in accordance with Article 3 of the Personal Data Protection Act. However, you agree and understand that if you request us to stop collecting, processing, utilizing, or deleting your personal data before the refund process is completed, it will result in the refund procedure being unable to be completed. You must bear the relevant losses and risks yourself.